Last updated: April 14, 2026
These Terms of Service (“Terms”) are a legal agreement between you and Innovablast B.V. (“Innovablast”, “we”, “us”, or “our”), a private limited company (besloten vennootschap) registered in the Netherlands (KVK: [pending registration], BTW-id: [pending registration]). They govern your access to and use of Splixia (“the Service”).
By creating an account or using Splixia, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy, and our Cookie Policy. If you do not agree, do not use the Service.
You must be at least 18 years old to use Splixia. By creating an account, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
Each account has one personal Splixia AI entity. You may connect your account to multiple repositories (private or shared workspaces). Creating multiple accounts to circumvent limits, bans, or billing restrictions is prohibited.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@innovablast.com if you suspect unauthorized access.
Splixia is an AI platform that provides a personal AI entity accessible across multiple devices (macOS, web, with iOS and Android planned). The Service includes:
Splixia is powered by artificial intelligence. All responses and outputs are generated by AI models, not by humans. Splixia uses third-party AI models from multiple providers, including Anthropic (Claude), OpenAI (GPT), Google (Gemini), and DeepSeek. You can choose which model to use per interaction.
AI is a rapidly evolving technology with inherent limitations. AI-generated content:
You are solely responsible for reviewing, evaluating, and verifying all AI outputs before relying on them.
Splixia supports autonomous activities — tasks the AI executes in the background without real-time user supervision. Autonomous activities can run as single tasks, sequential chains, or parallel batches. They can also be scheduled for future or recurring execution.
You are responsible for the intent, configuration, and review of all autonomous activities. When an autonomous activity uses tools that take external actions (such as calling APIs through MCP connectors), the AI may require your confirmation before proceeding. We are not liable for actions taken or outcomes produced by autonomous activities.
Splixia requires an internet connection and a modern web browser or supported native app. The Service uses WebSocket connections for real-time streaming, TLS 1.2+ encryption, and may require JavaScript to be enabled. Features and compatibility may vary across platforms and devices.
In accordance with Dutch law (Boek 7, Titel 1AA BW, implementing EU Directive 2019/770), we will provide necessary updates to the Service throughout the duration of your subscription, including security updates and updates required to maintain conformity with what you can reasonably expect. We will inform you of available updates. If you choose not to install a recommended update, we are not liable for any resulting lack of conformity.
We aim to keep Splixia available at all times but do not guarantee uninterrupted access. The Service depends on third-party infrastructure (AWS, AI model providers, payment processors) that may experience downtime. We may perform maintenance, updates, or modifications at any time. Where possible, we will provide advance notice of planned maintenance.
“Your Content” means everything you provide to Splixia: messages, prompts, memory entries, source entries, facet configurations, custom tool code, files, and any other input. You retain all ownership rights in Your Content.
“AI Output” means all text, responses, and other content generated by Splixia in response to Your Content. We assign to you all of our right, title, and interest (if any) in AI Output generated for you. You own what Splixia creates for you.
Due to the nature of AI, outputs generated for different users may be similar or identical. We make no guarantees that AI Output is unique, original, non-infringing, or free from errors.
You grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Your Content solely for the purpose of providing the Service. This includes sending Your Content to third-party AI model providers for processing. We do not sell Your Content.
WE DO NOT USE YOUR CONTENT TO TRAIN, FINE-TUNE, OR IMPROVE ANY AI MODEL. Your activities, messages, memories, and all other content are used solely to provide the Service to you. We select AI providers whose API terms prohibit using customer inputs for model training.
Splixia's memory system stores personal facts, preferences, and observations to provide a persistent experience across sessions. Memory is stored at the account level, is never shared with other users or repository members, and is entirely under your control. You can view, edit, pin, and delete individual memories at any time. Unused memories naturally decay and are pruned over time.
When you contribute content to a shared repository, other members can access it according to their role (Owner, Admin, Member, Viewer). If you leave a shared repository, content you contributed remains in the repository. Your personal memory is never shared — it stays with your account.
You may delete your content (activities and memories) at any time through the app. When you delete your account, we delete all your personal data within 30 days, except where retention is required by law (e.g., payment records retained for 7 years per Dutch tax law, AWR Art. 52). See our Privacy Policy for details.
Your use of Splixia is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP describes what you may and may not do with the Service. Violations may result in content removal, account suspension, or termination.
All AI interactions in Splixia consume credits. Different AI models cost different amounts of credits, and the cost is further adjusted by the complexity of each interaction (based on the number of tokens processed). For example, a quick reply with a lightweight model may cost 1 credit, while a detailed response with a premium model may cost 15 or more.
Splixia offers account subscriptions (Starter, Pro, Max) and repository subscriptions for teams (Spark, Grow, Thrive). Each paid tier includes a monthly allocation of credits and access to additional features. Unused subscription credits do not carry over to the next billing cycle.
You may purchase credit packs at any time. Purchased credits never expire and are consumed only after your monthly subscription credits are depleted.
When using a shared repository, you have access to two credit pools: your personal account credits and the repository's shared credits. Both pools are available, with subscription credits consumed first in each pool.
All prices displayed to consumers are in EUR and include BTW (Dutch VAT) at the applicable rate. The total price is always visible before you confirm a purchase. We may change pricing with at least 30 days' advance notice. Price changes take effect at the start of your next billing cycle. If your subscription renews on March 15 and we announce a price change on February 20, the new price applies from April 15.
Subscriptions renew automatically at the end of each billing period (monthly or annual). You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period — you retain access and credits until then. No partial refunds are issued for the remaining period.
Payments are processed by Stripe. By subscribing, you also agree to Stripe's Terms of Service. We do not store your payment card details — Stripe handles all card data.
Under Dutch law (Art. 6:230o BW) and EU consumer protection law, you have a 14-day right of withdrawal (“herroepingsrecht”) from the date of purchase. You may withdraw from the contract within 14 days without giving any reason.
However, for digital services like Splixia, you may waive this right. At checkout, you will be asked to:
If you do not waive the right and have not used the Service, you may request a full refund within 14 days by contacting info@innovablast.com or by using the model withdrawal form below.
Important: If we fail to inform you about the withdrawal right before your purchase, the withdrawal period is extended to 12 months after the original 14-day period (Art. 6:230o BW).
If you have a complaint about the Service or a purchase, contact us at info@innovablast.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 14 days.
Splixia integrates with third-party services, including:
These services are governed by their own terms and privacy policies. We are not responsible for third-party service availability, accuracy, or data handling beyond our contractual agreements with them.
When you connect MCP servers or create custom tools that make outbound requests, data may flow to external services you have configured. You are responsible for the connectors and tools you enable and for ensuring they comply with applicable laws.
Splixia, its design, code, features, documentation, brand, logo, and all related intellectual property are owned by Innovablast B.V. These Terms do not transfer any IP rights to you beyond what is expressly stated.
If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free license to use them without obligation to you.
If you believe content on Splixia infringes your copyright, contact us at info@innovablast.com with a description of the copyrighted work, the allegedly infringing material, and your contact information. We will investigate and take appropriate action.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We specifically do not warrant that:
This disclaimer does not affect your statutory rights under Dutch consumer protection law, including the conformity requirements in Section 2.6.
To the maximum extent permitted by Dutch law:
These limitations do not exclude or limit liability where prohibited by mandatory Dutch or EU law, including liability for fraud, willful misconduct, or non-conformity of digital services under Boek 7 BW.
You agree to indemnify and hold harmless Innovablast B.V. from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) Your Content, (c) your violation of these Terms or the Acceptable Use Policy, or (d) your violation of any third-party rights.
You may cancel your subscription and delete your account at any time through your account settings. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your account if you violate these Terms or the Acceptable Use Policy, if required by law, or if your account poses a risk to the Service or other users. We will provide notice where reasonably possible. Severe violations may result in immediate termination.
Upon termination, your right to access the Service ends immediately. We will delete your data in accordance with our Privacy Policy. Remaining purchased credits are forfeited upon account deletion. The following sections survive termination: 3 (Your Content and AI Output), 7 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), and 12 (Governing Law and Disputes).
Under Dutch consumer protection law (Boek 7, Titel 1AA BW), if the Service does not conform to what you can reasonably expect, you are entitled to:
These Terms are governed by the laws of the Netherlands.
We prefer to resolve disputes informally. If you have a concern, contact us at info@innovablast.com first. If we cannot resolve the matter within 30 days, either party may bring proceedings before the competent court in Amsterdam, the Netherlands.
If you are an EU consumer, you may also submit a complaint through the EU Online Dispute Resolution platform. Nothing in these Terms limits your rights under mandatory EU or Dutch consumer protection law, including but not limited to the rights described in Sections 2.6, 5.8, and 11.4.
We may update these Terms from time to time. For material changes, we will notify you via email or an in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you may cancel your account before the changes take effect.
Innovablast B.V.
Triangelweg 9
2992 GR Barendrecht, The Netherlands
KVK: [pending registration]
BTW-id: [pending registration]
Phone: +31 6 14314377
Email: info@innovablast.com
As required by Article 6:230m BW, implementing Annex I(B) of EU Directive 2011/83/EU. Complete and return this form only if you wish to withdraw from the contract.
To: Innovablast B.V., Triangelweg 9, 2992 GR Barendrecht, The Netherlands. Email: info@innovablast.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Splixia [subscription type],
Ordered on: _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Signature (only if submitted on paper): _______________
Date: _______________(*) Delete as appropriate.
